Paying for parking

You must pay for parking on arrival at our St Lucia, Herston and Dutton Park campuses.

You can pay for parking in hourly and capped daily zones using CellOPark. You must use the CellOPark app to claim student and staff rates.

At St Lucia you can choose to use Pay-by-Plate machines in selected zones. You will be charged the visitor rate.

CellOPark

Use CellOPark to pay for hourly and capped daily parking.

You can register and use CelloPark via the:

• app – download the CellOPark Australia app from the Apple Store or Google Play
• CellOPark website
• phone– call 1300 CellOPark (1300 235 567 275) to register or 07 5646 5222 to start and stop parking sessions (call-to-park).

Payment

Payments for parking sessions are taken automatically from your selected payment method:

• credit or debit card – full fee is deducted monthly
• pre-paid card – fee is taken at the end of the session. Prepaid cards can be bought at CellOPark online.

Student and staff rates

To claim student or staff rates, you must pay using the CellOPark app. Go to 'My Profile', select UQ as your 'Institute' and update the 'Student/Staff ID' field:

• Students: enter your student ID number
• Staff: enter your staff ID number or username
• Staff of UQ Union and UQ controlled entities (UQ Sport, JKTech, UniQuest, UQ College, UQ Health Care, UQ Residence): enter the UQ username associated with your affiliate account. If you don't have a UQ username, you'll need to apply for an affiliate account.
• Staff associates are not eligible for staff rates.

How it works

You need to start and stop your session each time you park at UQ. Your vehicle registration is recorded when you start a parking session and is used by UQ Parking Officers to check if there is an active parking session for your car.

If you forget to stop your session, the charge will be capped at the daily rate for the zone you parked in.

If you need to leave and return to campus during the day, make sure you park in the same zone to receive the capped daily rate. You can park in different car parks within the same zone.

Learn more about using CelloPark

Support

Contact CellOPark if you need help with:

• the app not working, including if it's not compatible with your phone
• starting or stopping a session.

For all other parking questions, contact PF Assist.

Pay-by-plate machines (St Lucia only)

Pay-by-plate machines are located in a limited number of zones at St Lucia. These are marked with "PAY" on the St Lucia parking map (PDF, 789.4 KB).

Pay-by-plate machines are cashless and charge the visitor rate for all parking.

To pay:

1. Enter your vehicle registration number.
2. Specify how long you want to park.
3. Pay by Visa or Mastercard.

You can request an e-receipt from the machine during payment. If you need a receipt but did not get one, contact PF Assist and provide your registration information.

If you have any questions about pay-by-plate machines, contact PF Assist.