ID cards

ID cards can be issued to UQ staff, students, contractors, affiliates and visitors.

Your UQ ID card is your access card. It can provide access to buildings and rooms, and let you print and photocopy using your online account and loan items from the library.

If you find a lost card, return it to lost property.

You must produce your card if requested by Security. The card remains the property of The University of Queensland.

Collecting cards from print locations

You can collect new or replacement ID cards at the following print locations:

St Lucia: Student Central (Building 42), Monday to Friday, 8am to 5pm.
Gatton: Student Centre, NW Briton Administration Building (Building 8101A), Monday to Friday, 8.30am to 4.30pm.
Herston: Student Hub, Level 5, Oral Health Centre (Building 0883), Monday to Friday, 8.30am to 4.30pm.

Students

You're eligible for your new student ID card 24 hours after you've completed all of your SI-net tasks and enrolled in your subjects.

Request your card through the Student ID Card request online form.

ID card photos

You'll be asked to upload a passport photo of yourself on the Student ID Card request online form.

Your photo must:

clearly show your face and upper shoulders
not use filters or retouching software
have a plain background that contrasts well with your face.

Please make sure your picture is saved in one of the following formats: JPG, PNG or PDF.

Collecting your card

When you collect your card from a print location, you'll need to bring your:

government-issued identification, such as a passport or drivers licence
student number, which is on your letter of offer.

The name on your letter of offer has to match the name on your proof of identification. Read the UQ Student Identification Cards Policy [3.40.09].

We recommend picking up your ID well before the start of semester (lines can be long, especially during orientation).

Replacing your card

If your student ID card has been lost, stolen or destroyed – or if it contains incorrect information – you can apply for a replacement. You'll need to return your old student ID card if possible.

If you have lost your ID Card, contact PF Assist before requesting a replacement as it may have been handed in to lost property.

Request your replacement student ID card online.

Expired cards

If your card has expired because your graduation semester has changed, you can get a free replacement card 24 hours after you :

update your expected graduation semester in mySI-net, and
enrol in your new subjects.

Please request your replacement card online.

You can then collect your replacement ID from your selected print location. You must bring your old ID card with you to get a free replacement card.

Staff, contractors and visitors

ID cards can be issued and replaced for UQ staff, contractors and visitors free of charge.

New staff are eligible for an ID card 48 hours after you have:

been activated within the HR systems
completed the online induction.

Collecting a new card

To collect a new card:

Complete the appropriate form; Staff Form or Contractor Form
Take government-issued identification, such as a passport or drivers licence.
Go to the print location you nominated on your form. Please allow 3 business days for collection.

Your Department Card Custodian can assign building access privileges to your card at your request. If you aren't sure who this is, contact PF Assist.

Replacing your card

To replace a staff ID card, please complete the UQ staff ID card request online form.

If you're returning to work after a period of time, ensure your records have been updated in the HR systems at least 48 hours before you collect your card.

Generic ID Cards

Your Department Card Custodian can order generic cards by completing the UQ generic ID card request form.

Accessories

Card accessories (plastic card holders, lanyards, retractable clips) can be purchased via UQeMarket.

Using your ID card

We recommend that you keep your ID card in a plastic sleeve on a clip or lanyard. If you keep your card in a wallet with other cards (such as EFTPOS cards, or cards with data chips or magnetic strips) it may interfere with the capability for the card to be read.

When you replace your old ID card, your details will be transferred across automatically. Some features, such as using the printers, may take 24 hours to transfer across.

Accessing locked buildings and rooms

Once you've received access to buildings and rooms, your ID card acts as your key. Hold your ID card against the black control reader and wait for the light to turn green and the door to unlock.

Printing, scanning and copying

For equipment that use card readers for their operation (such as printers, scanners and photocopiers), hold your ID card against the reader. This connects the machine with your print account or user ID. You can find out more about printing, scanning and copying at the Library.

Borrowing library items

Use your ID card and follow the instructions on the autoloan machines at the UQ library.

If you've gotten a replacement ID card, your card details will be uploaded to the library system the next business day.

If you're a staff member or a student who needs to borrow from the library before then, you can give your card to Library staff to manually add the information to your library record.

Using UQ Sport facilities

If you're a UQ Sport member, hold your ID card against the turnstile reader. If successful, the light will turn green, and the turnstile will turn on and unlock.

ID cards can also be used at UQ Sport self-check-in kiosks.

If you've gotten a replacement ID card, your card details will be uploaded to the Library system the next business day.

If you need to use UQ Sport before then, give your card to UQ Sport staff to manually add the information to your record.

Bicycle store access

ID cards can be used for end of trip facilities such as Bike Boxes. Find out how to apply for access to Bike Boxes and lockers.

Collecting personal information

The University of Queensland collects personal information from individuals and third parties to discharge its functions, including teaching and research, and for student and staff administration.

Information collected at the time of receiving an ID card, including photographic images, is stored in UQ systems.

Read the UQ Privacy Management Policy [1.60.02] to find out more about why we collect information, and how it is used and disclosed.