My card doesn’t have the access it needs, what do I do?
Student Central only prints ID cards, we don't manage access. If you are still experiencing access issues with your card, we recommend:
- Wait 24 hours (Sometimes permissions take a short amount of time to take effect).
- If it's still not working, reach out to your faculty or Property and Facilities to enquire about gaining specific access.
- If it is still not working, reply to the last email you received from us in relation to your ID card, detailing the steps you have taken. From this, we can investigate further (faulty card, voided card, etc.). Alternatively, feel free to visit us at Student Central.
I need access to my lab/building, what do I do?
Submit a request as soon as you can. While waiting for your new card, seek an alternative way to access your lab or building such as with a friend or supervisor.
I need an ID card to apply for a Blue Card (or similar), what do I do?
You can use a government document (passport, licence, or photo identification card) to apply for a Blue Card or something similar.
I am moving overseas/interstate, what do I do?
You won’t require a physical student ID card unless you are on campus. Please apply for an external ID card; we will happily provide you with a PDF version of your ID card.
I need my ID card to apply for concession on my Go card, what do I do?
You don’t need an ID card to apply for concession, you simply need to know your student ID number, have a full-time study load, and follow the process below:
- Create an account with TransLink online.
- Apply for concession using your student ID number and Go card number.
If you have any further questions about Go cards, please contact TransLink.
I’m not comfortable uploading a photo of myself, what do I do?
We need a photo for your ID card.
Your photo will be temporarily stored on UQ’s secure systems. Read the UQ Privacy Management Policy [1.60.02] to find out more about why we collect information, and how it is used and disclosed.
I’m not comfortable uploading a photo of my government document, what do I do?
No problem - do the following:
- Submit a request regardless, just submit the photo you want to use on your card. You'll receive an automated email.
- Respond to this automated email telling us you don't feel comfortable uploading a government document and that you will sight it in person.
- Visit us at Student Central so we can sight it in person.
- We'll review this and, provided the details on your government document match the details on our system, we'll make a note on our system that it has been approved.
Note: You'll still need to wait the regular processing time. After we've sighted and approved your document, we'll send you an email when it is ready to collect.
I get an “Unknown Error” when applying for my card, what do I do?
Students:
This error appears for students when their access is not fully provisioned in UQ systems.
Please follow the process below:
- Complete all outstanding tasks and pay all outstanding fees on mySI-net; and
- Enrol in at least one course for the semester
After completing the above, please wait 24-48 hours before applying again. If the issue persists, please contact ITS or Student Central.
Staff & Visitors:
This error appears for staff when their access is not fully provisioned in UQ systems.
Please ensure you have completed all onboarding tasks in Workday.
After completing the above, please wait 24-48 hours before applying again. If the issue persists, please contact ITS and HR before visiting us in Student Central.
Can my card be mailed to me?
No, you need to collect it in person.
Can someone else pick up my card for me?
Another person can collect your card, provided you follow this process:
- Send an email to the person who will be collecting your card. This email must contain:
- your approval for them to collect your card and
- a copy of the government-issued ID that you used to request your ID card.
- The person collecting your ID card will then need to show this email and the government-issued document when they arrive to collect your card.
What kinds of government documentation are accepted?
We strictly only accept the following:
- passport
- Australian driver's license
- Australian photo identification card.
I submitted a request a while ago and haven’t heard anything since, what do I do?
Check your UQ emails, including the spam folder, as we may have asked you for some extra information (new photo, government document, graduation date update, etc.). If not, respond to the email containing your enquiry number, or simply the last email you received from us. If you cannot find any emails from us, submit a new request.
I was told I had to submit another photo, update my graduation date, etc. What do I do now?
You must respond to the email asking you to complete the steps we have asked you to take. You will then receive a confirmation email once it is ready to pick up.
If you do not respond back to the email, we will assume you no longer need an ID card and will not process your request.
I have graduated but I never got an ID card, can I still get one?
We cannot print expired cards or provide an external ID card PDF for security reasons. Apologies for any inconvenience.